对服务不满意？教你在不同场景下如何用英语投诉！
投诉是一门艺术！当我们在抱怨时，也应该尽可能保持礼貌，如何用英语投诉呢？这里整理了多个场景的投诉范例，可以学习看看哦~
Vocabulary for complaining
投诉的词汇
Getting attention
引起注意
Excuse me…
对不起...
Pardon me…
抱歉...
I have a complaint…
我有个投诉…
Sorry to bother you but…
很抱歉打扰你，但是…
I’m sorry to say…
我很抱歉地说…
Expressing opinion
表达观点
I’m afraid there’s a problem…
恐怕有个问题…
I’m angry about…
我很生气…
I’m really not happy…
我真的不高兴…
There’s a slight problem with…
有个小问题…
Making the complaint
做投诉
I would like/I want…
我想要...
to lodge a complaint
提出申诉
to make a complaint
做投诉
to report an issue
报告问题
to give you some feedback
给你一些反馈
to inform you
通知你
Complaining in a Restaurant
餐厅投诉
对话：
Customer: Excuse me!
顾客：对不起！
Waiter:Yes sir, how can I help you?
服务员：是的，先生，有什么需要帮忙的吗？
Customer: I don’t want to make a scene but there’s a fly in my soup.
顾客：我不想吵架，但我汤里有只苍蝇。
Waiter: I am terribly sorry! I will take the soup back to the kitchen and get you another one.
服务员：非常抱歉！我会把汤带回厨房再给你拿一份。
Customer: Thank you very much.
顾客：非常感谢。
以下是一些更极端情况的短语：
I’d like to speak to a manager, please.
我想和经理谈谈。
I’m sorry, but this is unacceptable!
对不起，这是不能接受的！
更极端的，你可以这样说！
This food is not fit for a dog!
这种食物不适合狗吃！
I wouldn’t feed this to my dog.
我不会把这个喂给我的狗。
Complaining on the Phone
电话投诉
对话：
Staff: Hello! And how may I help you today?
工作人员：您好！今天我能为您做些什么？
Customer: Hello, I would like to place a complaint please.
顾客：你好，我想投诉。
Staff: Okay, and can I ask what is the nature of the complaint (what is the complaint about)?
工作人员：好的，请问投诉的性质是什么（投诉的内容是什么）？
Customer: I want to report a faulty product, my computer won’t turn on and I have no idea as to why.
顾客：我想报告一个有问题的产品，我的电脑不开，我也不知道为什么。
Staff: Okay, I’m sorry to hear that! I will do my best to help you with that.
工作人员：好的，听到这个我很难过！我会尽力帮你的。
Customer: Thank you.
顾客：谢谢。
短语：
I am not happy at all with this service.
我对这种服务一点也不满意。
Please don’t put me on hold!
请不要耽搁我！
Please, you’re not listening to me at all!
拜托，你根本不听我的！
You sound like a broken record!
你听起来像张破唱片！
对话：
Staff: I’m sorry sir, but my records show you are not the owner of this computer. I can’t help you.
职员：对不起，先生，我的记录显示你不是这台电脑的主人。我帮不了你。
Customer: I am the owner! I bought it yesterday and it’s brand new!
顾客：我是店主！我昨天买的，它是全新的！
Staff: Well I’m sorry sir, but my computer says you are not the owner of this computer. There’s nothing I can do!
职员：对不起，先生，我的电脑说你不是这台电脑的主人。我无能为力！
Customer: You sound like a broken record! You’re not helping me at all!
顾客：你听起来像张破唱片！你一点也帮不了我！
Complaining in shops
商店投诉
对话：
Customer: Excuse me, I would like to lodge a complaint.
顾客：对不起，我想投诉。
Shop assistant: Okay, what is it regarding? (what is it about?)
店员：好的，这是关于什么的？（这是关于什么的？）
Customer: I have been waiting at the fitting rooms for about 15 minutes and I haven’t been served (nobody has helped me).
顾客：我在试衣间等了大约15分钟，还没人招待我（没人帮我）。
Shop assistant: Well I am really sorry to hear that. We are committed to giving better service than that. I will report your incident.
店员：我真的很抱歉听到这个消息。我们致力于提供更好的服务。我会报告你的事件。
Customer: Thank you.
顾客：谢谢。
短语：
I’d like to speak to a manager, please.
我想和经理谈谈。
I don’t feel like a valued customer here.
我觉得在这里我不是一个有价值的顾客。
I want a refund/I would like a refund.
我想要退款。
Complaining in a letter
在信中抱怨
短语：
I am writing to inform you.
我写信通知你。
I am/was extremely upset/disappointed/offended because…
我非常难过/失望/生气，因为…
There seems to be an issue/problem with
好像有个问题
英文投诉信模板：
Dear Sir/Madam
尊敬的先生/女士
My name is _______ and I am writing to inform you that there seems to be a problem/issue with ________ . I am/was extremely disappointed/very upset/offended because _____________ . I would really appreciate it if you could explain to me why this issue occurred and what you might do to rectify the situation. I hate to make a fuss, but I feel it’s necessary to draw this to your attention. I await your considered response.
我的名字是，我写信告诉你，好像有问题。我非常失望/非常沮丧/生气，因为。如果你能向我解释为什么会发生这个问题，以及你可以做些什么来纠正这种情况，我将非常感激。我不想大惊小怪，但我觉得有必要引起你的注意。我等待你深思熟虑的答复。
Yours Sincerely,
谨上，
把你的信写得尽可能详细！你要确保对方完全理解这个问题以及它改变你生活的方式。
Complaining in a relationship
恋爱中的抱怨
短语：
I feel like you’re not listening to me. 我觉得你不听我的。
Please, just hear me out (listen to me). 请听我说完（听我说）。
Let’s compromise (find a solution we both like). 让我们妥协（找到我们都喜欢的解决方案）。
Let’s just take a minute and think. 让我们花点时间想想。
Let’s work this out (find a solution). 我们来解决这个问题。
We need to talk about something.我们得谈谈。
对话：
A: Love, we need to talk about something.
A：亲爱的，我们需要谈谈。
B: What is it?
B：什么事？
A: I’m really unhappy that you didn’t come to my grandma’s birthday party.
我真的很不高兴你没来参加我奶奶的生日聚会。
B: Really? But you told me it was fine!
B：真的吗？但你告诉我没事！
A: Please, just hear me out.
请听我说完。
B: Okay.
好的。
A: I would have loved it if you had come with me and in future I would like you to come to all my family occasions.
A：如果你和我一起去，我会很喜欢的，将来我希望你能来参加我所有的家庭活动。
B: Let’s just take a minute to think, what is the point in me doing that?
B：让我们花点时间想想，我这样做有什么意义？
A: I feel like you’re not listening to me! I always want you to be with me! Come on, let’s work this out. It doesn’t have to be a big problem.
A：我觉得你没在听我说！我一直希望你和我在一起！来吧，我们来解决这个问题。这不一定是个大问题。
B: Okay, let’s compromise, I will try harder to make time for your family events.
B：好吧，让我们妥协吧，我会努力为你的家庭活动腾出时间。
Complaining in the workplace
在工作场所抱怨
对话：
A: I want to lodge a complaint against my manager.
A：我想投诉我的经理。
B: Okay, what’s the problem?
B：好吧，怎么了？
A: I am not happy with the way he talks to me, he is such an idiot!
A：我对他跟我说话的方式不满意，他真是个白痴！
B: Okay, take a deep breath, we have to be professional.
B：好吧，深呼吸，我们得专业一点。
A: I’m sorry but I feel badly treated.
A：我是索尔，但是我觉得受到了虐待。
B: It’s alright, but let’s try to communicate better to solve the problem.
B：没关系，不过我们还是尽量多沟通解决问题吧。
A: Yes, I know we are a team and we have to be professional.
A：是的，我知道我们是一个团队，我们必须专业。
当然，如果你用礼貌和尊重的态度对待他们，人们会更愿意帮助你的！
喜欢请多多关注学府翻译哦~